Privacy Policy for Confidant Ltd

Last Updated: August 26, 2025

At Confidant Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.confidant.co.nz] or make a purchase from our online store. This policy applies only to customers in New Zealand.

1. Information We Collect

We collect the following types of personal information:

Personal Details: Name, email address, phone number, billing address, and delivery address when you create an account, place an order, or contact us.
Payment Information: Payment details (e.g., credit card or bank details) processed securely through our payment gateway. We do not store your payment information.
Website Usage Data: Information about your interactions with our website, such as IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.
Communication Preferences: Your preferences for receiving marketing emails or newsletters.

2. How We Collect Information

We collect information:

Directly from You: When you place an order, create an account, fill out forms, or contact us via email or phone.
Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) when you browse our website.
From Third Parties: From our payment processor (e.g., Stripe or PayPal) to process transactions or from delivery services to fulfill orders.

3. How We Use Your Information

We use your information to:

Process and fulfill your wine orders, including delivery and payment processing.
Communicate with you about your orders, account, or customer service inquiries.
Send you promotional emails or newsletters (only with your consent).
Improve our website, products, and services through analytics and user feedback.
Comply with legal obligations, such as age verification for alcohol sales (you must be 18 or older to purchase Wine).
Prevent fraud and ensure the security of our website.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Trusted third parties who assist us with payment processing, delivery, website hosting, or analytics (e.g., WooCommerce, payment gateways, or courier services).
Legal Authorities: If required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze site performance, and deliver personalized content. You can manage your cookie preferences through your browser settings.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent for marketing communications at any time (e.g., unsubscribe from emails).
Request deletion of your information, subject to legal or contractual obligations.

To exercise these rights, contact us.

7. Data Security

We use reasonable security measures, such as encryption and secure payment gateways, to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements (e.g., tax records). When no longer needed, we securely delete or anonymize your information.

9. International Transfers

As our business operates solely in New Zealand, your data is generally stored and processed within New Zealand. If we use overseas service providers (e.g, cloud hosting), we ensure they comply with New Zealand privacy standards.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

11. Age Restriction

Our products are restricted to individuals aged 18 or older, as required by New Zealand law for alcohol sales. We may verify your age during the purchase process.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.